Frequently Asked Questions (FAQs)

We are a global leader in pharmacy automation and workflow solutions. With over 30 years of experience, we combines advanced technology and deep industry expertise to help healthcare organizations streamline operations, improve safety, and enhance patient care.

Our technologies are designed for hospital pharmacies, health systems, and centralized pharmacy operations. Whether you're managing a single site or a multi-facility network, we help streamline your workflows and elevate patient care.

Absolutely! Our solutions are flexible and scalable, tailored to meet the needs of both small hospital pharmacies and large health systems.

Automation helps reduce human error, improve medication safety, boost operational efficiency, and support regulatory compliance. It also frees up your pharmacy staff to focus more on clinical care and patient engagement.

We offer full-service support, including remote diagnostics, on-site technical assistance, and guidance on product integration. Our team is committed to keeping your operations running smoothly with minimal disruption.

Services Include:

- Troubleshooting and technical guidance

- On-site technician visits

- Assistance with product compatibility and ordering

- Delivery tracking and logistics support

Our technology helps centralize operations, coordinate workflows, and control outcomes.

Benefits include:

- Real-time inventory visibility

- Automated ordering based on usage patterns

- Seamless integration with procurement systems

- Compliance-ready tracking for audits

- Scalable systems across multiple facilities

USP <797> focuses on sterile compounding to protect patients from contamination.
USP <800> focuses on hazardous drug handling to protect healthcare workers and the environment.

797 = Patient safety (cleanrooms, aseptic technique)

800 = Worker safety (PPE, containment, HD protocols)

Both standards are essential for safe pharmacy operations and often apply together.

NIOSH list of Hazardous Drugs (HDs) include medications that pose risks like cancer, reproductive harm, or organ toxicity.

Common examples:

Chemotherapy agents: Cyclophosphamide, Methotrexate

Hormones: Estradiol, Testosterone

Immunosuppressants: Azathioprine, Cyclosporine

Others: Finasteride, Colchicine, Ganciclovir

These require special handling under USP <800> to protect staff and patients.

We achieved our HITRUST e1 Certification in 2025, demonstrating its commitment to secure, compliant, and trusted operations.

/ɑrk.si.əm/ noun

The “A” signifies “Advanced” and represents our products, our people, our services, and our way of thinking.

The “Rx” or recipere is a symbol commonly associated with pharmacy in English-speaking countries.

The “IUM” is a suffix found on derivatives of personal nouns such as “consortium,” inferring a center, a collective, an association, a partnership or a union.