Customer Support Representative – Tier 1

Location: Remote

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

Required immediately, our Winnipeg office is seeking a Customer Support Representative – Tier 1 to service our external and internal customers from the office or remotely

ARxIUM Inc. is proud to offer successful candidates
• Competitive salary
• Medical/Dental/Vision benefits along with Health Spending Account
• Company paid Life/ADD insurance
• Educational assistance
• Flexible work schedule
• Generous paid time off
• Employee referral program
• Free parking

Desired Skills and Experience:
• Bachelors degree in fields such as computer science, systems engineering, electrical engineering, information technology, business administration, or equivalent experience.
• Five (5) years previous experience in the related field including experience in customer service and phone support; experience with software, mechanics or robotics.
• Excellent computer skills and experience with T-SQL, SQL Server, Windows OS; Microsoft Suits.

Essential Functions:
• Provides phone support to customers and Field Service Representatives in order to resolve software and hardware issues.
• Performs remote troubleshooting, data-mining, log file analysis, and software patch installations.
• Supports a variety of interfaces and computer based robotic technologies, which automate medication dispensing and packaging in different pharmacy settings.
• Provides effective installation, preventive and corrective repair instructions for on-site repairs of customer equipment.

Take a look at your potential career with ARxIUM and apply today at
WE would love to meet you!